Return Policy

 

  • Return Window:
    Customers may return eligible items within 14 days of the purchase date for a full refund or exchange.
  • Item Condition:
    Items must be in their original packaging, unused, and with all tags attached to be eligible for a return.
  • Return Process:
    • Contact customer service to initiate a return and receive a return authorization number (RA).
    • Carefully repack the item in its original packaging and include the RA number.
    • Ship the returned item to the designated address at the customer's expense.
  • Refunds:
    Once the returned item is received and inspected, a full refund will be processed to the original payment method within [number] business days.
  • Non-returnable Items:
    • Personalized or custom-made items
    • Items marked as "final sale"
    • Consumable products (e.g., food, beverages)
    • Damaged items due to misuse
  • Damaged or Defective Items:
    If you receive a damaged or defective item, please contact customer service immediately for a replacement or refund.
  • Shipping Costs:
    • For eligible returns, the customer is responsible for the cost of return shipping.
    • In case of a defective item, we will cover the return shipping costs.
  • Contact Information:
    For any questions regarding returns, please contact our customer service at [email address] or [phone number].
Please note: This is a sample return policy and may need to be adjusted to fit your specific business needs and local regulations.